Aliexpress – is one of the largest online shopping platforms where you can find products from all over the world at attractive prices. However, sometimes purchases may not go according to plan and disputes arise between buyers and sellers. In this article, we will consider how to properly open and resolve a dispute on Aliexpress.
Causes of disputes
Disputes can arise for various reasons. The main ones include delivery problems, when the product does not arrive on time, the product does not match the description, when the product received is different from the images or description on the website, damage to the product during delivery or other malfunctions.
The process of opening a dispute on Aliexpress
To open a dispute on Aliexpress, you must:
1.Log in to your AliExpress account and go to the “My Orders” section.
2. Find the required order and click the button “Order details”.
3. After going to the next page, click on the button “Open a dispute”.
If the statute of limitations for opening a dispute allows (15 days from receipt/non-receipt of the goods), you will be transferred to the next page, where you can directly open a dispute, if the period has passed, you will receive a message of this type:
4. Select the type of dispute (for example, “I did not receive the product” or “The product does not match the description”). A drop-down menu will be available to select the available options.
5. Describe the problem and upload the necessary evidence (photos, screenshots, videos).
Types of disputes and options for their resolution
AliExpress offers several dispute resolution options:
- Full refund – if the product was not received or does not match the description..
- Partial refund – if the product has minor defects or differs from the description, but the buyer is ready to keep it.
- Product replacement – if the buyer wants to receive a new product instead of a defective one.
- Other options – can be agreed between the buyer and the seller.
Tips for successful dispute resolution
To successfully resolve a dispute on Aliexpress:
- Collect all the necessary evidence – photos, screenshots of messages with the seller, video of product unpacking.
- Communicate with the seller – many problems can be solved by communicating directly with the seller.
- Involve the support service of Aliexpress – if it is not possible to agree with the seller, the support service of Aliexpress will help to resolve the dispute.
Disputes on Aliexpress can be resolved successfully if certain recommendations are followed. The best way to avoid disputes is to carefully read product descriptions, review reviews from other buyers, and maintain open communication with the seller.
Happy Shopping on Ali Express!!!!
